Refund Policy – CuentasGO
Last updated: September 7, 2026
This Refund Policy applies to purchases made through CuentasGO, a platform operated by SEO SEVILLA LLC. CuentasGO primarily offers and facilitates digital products and services, including accounts, profiles, access, subscriptions, licences, codes and other digital content.
1. Digital products and final sales
Because digital products can be used immediately after delivery, all sales are final once the product has been delivered, activated or made available to the buyer.
After delivery, refunds are not provided for a change of mind, accidental purchase, non-use, finding another offer, no longer needing the product or any other reason unrelated to a failure to provide the purchased item.
Before purchasing, users are responsible for reviewing the product description, duration, conditions, compatibility and features.
2. Problems with a purchase
If a product has not been delivered, materially differs from what was advertised, or does not work at the time of delivery, the buyer must first use the claim option linked to the order. This claim is required so CuentasGO can review the transaction, request evidence and assess the case.
Where possible, CuentasGO or the seller may offer a correction, re-delivery, replacement or equivalent item. If the issue is resolved with a working product, no refund will be due.
Later issues affecting a product that has already been delivered will, where applicable, be addressed through support, repair, replacement or re-delivery according to the listing terms and contracted period.
3. Claims, review period and exceptional refunds
To request a refund for non-delivery, at least 24 hours must have passed since the purchase. Once that period has passed, the buyer must first open a claim from the order.
CuentasGO will have up to 3 days to investigate and assess the claim, review the evidence and verify whether the seller completed delivery. If the product is correctly delivered during that period, no refund will be due.
A refund may only be approved when, after the investigation is completed, it is confirmed that the seller did not deliver the product, it is impossible to provide the purchased product or an equivalent solution, or a refund is required by applicable law.
When a refund is approved, the amount will first be credited to the buyer's CuentasGO balance. The buyer may then request withdrawal of that balance to a bank account using the withdrawal options available on the platform, subject to the applicable checks and conditions.
4. Evidence and misuse
Buyers must provide enough information to verify the reported issue. CuentasGO may review order and delivery information, on-platform communications and evidence submitted by both buyer and seller.
Fraudulent claims, manipulated evidence, abuse of the dispute system or chargebacks filed after valid delivery may be challenged and may result in account restrictions.
5. Mandatory rights and policy changes
Nothing in this policy is intended to exclude rights that cannot legally be waived. If mandatory law applicable to a particular purchase provides a different right, that law will prevail.
CuentasGO may update this Refund Policy for legal, technical, security or operational reasons. The version published on this page is the current version.
6. Contact
For an issue involving a specific purchase, please use the support or claim system linked to the order whenever possible. For general questions, use the contact channels available on CuentasGO.
