Privacy Policy – CuentasGo

Last updated: January 24, 2026

This Privacy Policy describes how personal data is collected, used, and protected when you access and use the CuentasGo website (https://cuentasgo.com) and its features (including profile posting, communication between users, payments, and support).

1. Data controller

The data controller is SEO SEVILLA LLC, which operates the CuentasGo service.

Postal address: 4425 Juan Tabo Blvd NE Ste 94I, Albuquerque, NM 87111, United States.

For practical purposes, for privacy requests, please use the contact and support channels indicated on the website itself.

2. What data we collect

We only collect the data necessary to operate the platform and maintain the security of the service. Depending on how you use CuentasGo, we may process:

2.1. Account and profile data

• First and last name (if provided), username, email address.
• Country/language, basic account preferences.
• Data associated with user reputation (ratings, reviews, activity history within the platform).

2.2. Marketplace publication and operation data

• Advertisement/profile information: title, description, access conditions, availability, price, and any data that the user decides to publish.
• Messages and communications within the system (if there is an internal chat/messaging system).

2.3. Payment and billing data

• Information necessary to process payments and/or collections through payment providers (e.g., transaction identifiers, payment status, amounts, currency).
• In general, CuentasGo does not store complete card data: it is managed directly by the payment provider when applicable.

2.4. Fraud verification and prevention (if applicable)

• Documents or evidence that may be requested to verify compliance with the “shared accounts” model (e.g., subscription receipts or proof of ownership/payment), as well as technical checks to prevent abuse.

2.5. Technical and security data

• IP address, device identifiers, browser, operating system.
• Logs, security events, session information, and diagnostic data.

2.6. Customer service

• Content of queries, incidents, and communications with support.
• Evidence provided to resolve disputes or claims.

3. What we use the data for (purposes)

We process your data to:

1. Create and manage your account and allow access to features.
2. Operate the profile marketplace: publication, search, interaction, and (where applicable) transactions.
3. Manage payments, collections, refunds, and reconciliation through payment providers.
4. Security, fraud prevention, and abuse (e.g., misuse, impersonation, unauthorized access attempts).
5. User support and service, including incident resolution.
6. Compliance with legal obligations (tax/accounting, fraud prevention, authority requirements).
7. Service improvement (technical and performance analytics, always with the appropriate level of privacy and, where necessary, with consent).

4. Legal basis for processing

Depending on the type of processing, the legal basis may be:

• Performance of a contract: to provide the requested service (account, publications, transactions, support).
• Legitimate interest: security, fraud prevention, service improvement, and defense against claims.
• Compliance with legal obligations: accounting, taxation, requirements of competent authorities.
• Consent: when required (e.g., non-essential cookies or commercial communications, if any).

5. Verification of subscriptions and control of the “shared accounts” model

When a user publishes a profile or certain operations are performed, CuentasGo may request evidence (e.g., proof) to verify that:

• the published conditions are consistent with the “shared expenses” or “access by profile” model,
• the risk of fraud, abuse, or misleading publications is reduced,
• the trust of the marketplace is protected.

Restricted access: the review is carried out by authorized personnel or specialized providers.

Limited retention: these documents are kept for the time necessary for verification, incident management, or legal compliance.

6. Who we share data with (recipients)

Your data may be shared, when necessary, with:

• Internal teams responsible for operating CuentasGo (support, security, administration).
• Technology providers (hosting, storage, technical analytics, transactional email, support/CRM).
• Payment providers to process transactions, collections, refunds, and anti-fraud controls.
• Public authorities when there is a legal obligation or valid request.

We do not sell your data or transfer it to third parties for marketing purposes unrelated to CuentasGo.

7. International transfers

CuentasGo may operate with providers located in different countries. When international transfers are involved, measures will be applied to ensure an adequate level of protection (e.g., standard contractual clauses or other recognized mechanisms, where appropriate).

8. Retention periods

We retain data for as long as necessary for the purpose:

Category Approximate retention period

Account data While the account is active and, after closure, for the time necessary to handle any claims or legal obligations

Transaction data (records/reconciliation) In accordance with applicable tax/accounting regulations

Verification (supporting documents) The time necessary for verification and/or incident management, except in the case of legal obligations or disputes

Logs and security Reasonable time for incident prevention/investigation

Support and incidents As long as necessary to respond to the request and follow up

The periods may be extended if there is a dispute, fraud investigation, or legal obligation.

9. Your rights

According to applicable regulations, you may request:

• Access to your data.
• Rectification of inaccurate data.
• Deletion (right to be forgotten) where appropriate.
• Limitation of processing.
• Portability (where applicable).
• Objection (in certain circumstances).

To exercise these rights, use the means available in your account (if any) and/or the contact channels indicated on the site. To protect your privacy, we may request identity verification before processing your request.

10. Information security

We apply reasonable technical and organizational measures to protect data: access control, minimization, event logging, integrity measures, and practices aimed at preventing unauthorized access, alteration, or loss of information.

11. Minors

The service is not intended for minors. If we detect that a minor's data has been processed without a legitimate basis, we may delete the account and/or associated data.

12. Changes to this policy

We may update this Privacy Policy for legal, technical, or operational reasons. If the change is significant, we will communicate it through the site or by other available means.

Cookie Policy – CuentasGo

Cookies are small files that are stored on your device to enable functionality and improve your experience.

1. Types of cookies we may use

• Technical cookies (necessary): these enable the website to function (login, security, basic preferences).
• Preference cookies: these remember options (language, settings).
• Analytical cookies (if used): these help to measure the performance and use of the website.
• Marketing cookies (if used): used for advertising/remarketing, subject to consent when required.

2. Consent management

Where applicable, you can accept, reject, or configure non-essential cookies using the consent notice/tool displayed on the site. You can also delete cookies from your browser settings.